Return Policy Home > Return Policy
TERMINATION

This Agreement is effective unless and until terminated by either you or Pasquini Espresso Company. You may terminate this Agreement at any time. Pasquini Espresso Company also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Pasquini Espresso Company's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Pasquini Espresso Company, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.


RETURN POLICY

Thank you for shopping at Pasquini.com!
1. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Returns are accepted within 10 days from the shipped date.

If any item purchased at www.Pasquini.com fails to meet your expectations:
1. It may be returned by mail to the address below for a refund.


For Refund of Online Purchases:
1. Your package will include an order invoice, a return form and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.

2. Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form and Customs Documents (if applicable). You will be responsible for the return shipping cost. Shipping and handling charges are not refundable.

3. Mail the package to:
Pasquini Espresso Company
Attn.: Online Returns
1501 W.Olympic Blvd.
Los Angeles, CA 90015

4. Please allow 2~4 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returns for Defective Items and Wrong Items Shipped:
Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged: Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. It may be returned by mail for an exchange or store credit towards your next purchase. To ensure proper processing, on the return form indicate the return code for the item (s), either defective (C1) or wrong item shipped (B1). If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item (s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.